Refund and Returns Policy

At SOLEWEN LLC, we want you to be completely satisfied with your purchase. We offer free returns and exchanges for eligible items, while customers are responsible for their own gas costs associated with drop-off. Please read our policy carefully to understand how to return or exchange items.

1. Return and Exchange Eligibility

We accept returns and exchanges within 30 days of delivery, provided the following conditions are met:

  • Condition: Items must be unworn, unwashed, and in their original condition with tags and packaging intact.
  • Non-Returnable Items: Certain items such as final sale items, gift cards, and specific clearance items are not eligible for return or exchange.

If you received a defective or incorrect item, please contact us at [email protected] for assistance.

2. Free Returns and Exchanges

2.1 Process for Returns

To initiate a return:

  1. Contact Us: Email [email protected] with your order number and reason for the return or exchange.
  2. Return Authorization: We will provide you with a return authorization and instructions for shipping the item back.
  3. Shipping Costs: Customers are responsible for all shipping costs associated with returns and exchanges. We recommend using a trackable shipping service to ensure your return is received.

2.2 Process for Exchanges

For exchanges, follow the same process as returns. If you wish to exchange an item, please specify the new size or style in your email, and we will assist you accordingly.

3. Customs Duties

For international orders, if customs duties are incurred, customers are responsible for paying these fees upon delivery. Please ensure you are aware of your country’s customs regulations, as we cannot control these charges or their timing.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-10 business days. You will receive an email confirmation once your refund has been processed.

4.1 Refund for Shipping Fees

Please note that initial shipping fees are non-refundable, unless we made an error with your order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receipt at [email protected]. Include your order number and photos of the item. We will work to resolve the issue promptly by offering a replacement or refund.

6. Additional Questions

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to us at [email protected] . We are here to help!